News 12 at 6 o'clock / June 27, 2014
AUGUSTA, Ga. (WRDW) -- Marcus Collins has worked in the food service industry for years, and said he knows how customers should be treated.
"The customer is always right," said Collins. But Tuesday night while eating at Wild Wing Cafe on Washington Road, Collins said he was treated unfairly after complaining about an order of hot wings. "I sent my food back twice, and after the second time it happened, I said look, I don't want them," said Collins.
When the check came, he said the wings were still on his bill. Collins said he demanded to speak with a manager, and have the wings taken off his bill. He said he was told no. Make no bones about it, Collins was not happy.
"I'll pay for what I ate and drank, and I'll just minus the wings off myself," said Collins. News 12 spoke with the general manager at Wild Wings Cafe who said an officer on duty at the restaurant that night had to step in after Collins refused to pay up.
Collins was given two options. "You pay for the bill or you go to jail," said Collins.
Deputies charged him with disorderly conduct. So, that $8 order of hot wings cost Collins $285 to bond out of jail. "It's kind of embarrassing for some chicken wings to go this far," said Collins.
Wild Wing general manager told us Collins did not eat all of the wings, but other guests in his party did. He added that because Collins ordered the food, it was his bill to pay, but Collins argues its the principle of the matter." Unfortunately, I was unsatisfied and went to jail," said Collins.
The manager said the only reason Collins was not charged with theft of services is, because someone in his party paid the balance of the bill. There are rights that protect both diners and restaurants.
For more information visit: http://www.moneysavingexpert.com/shopping/restaurant-rights