News 12 at 6 o'clock / August 19, 2014
AUGUSTA, Ga. (WRDW) -- It is Eloise Gibbons mode of transportation.
"It means a lot," said Gibbons.
After a recent trip to the Advance Auto Parts store on Deans Bridge Road, Gibbons said her 1999 Ford Escort Sport has not run the same.
It was undriveable after she said a technician at Advance Auto Parts made a big blunder.
"The battery was put on backwards. It was installed the wrong way," Gibbons said.
She noticed the mistake right away and told the technician who fixed the problem. At least that is what Gibbons thought until she headed home.
"I noticed that the battery light was on, and a couple of the other lights," Gibbons said.
She said the mix-up blew her alternator, and some of the electrical systems in her car, including the electric locks and radio. He told me to get an estimate and bring it back to the store, and they will take care of it," said Gibbons.
She did in July when she had the alternator replaced. But now said she feels like she is getting the run-around on her reimbursement check. So she called 12 On Your Side for help.
"I watch you guys on TV and I notice that you get stuff done," Gibbons said.
We called and dropped by the store. A manager told us that the company's district office is handling her claim and will be cutting her a check this week.
Meanwhile, Gibbons said it has been an experience she does not want to go through ever again.
"That caused a lot of discomfort for me trying to get back and forth to work," Gibbons said.
For now Gibbons said she is counting on Advance Auto Parts keeping its word and reimbursing her for the electrical damage to her car.
If you have a problem with a service and the company takes responsibility, be sure to get everything they promise in writing and preferably on company stationary or letterhead. It holds more weight than a verbal agreement if you have to take them to court.