12 OYS: Apartment complex keeps $400 deposit; no lease signed, says woman

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News 12 at 6 o'clock / June 23, 2014

AUGUSTA, Ga. (WRDW) -- There is not much Linda Turner said she would not do for her son, even if it means helping him pay for a place live. "I was trying to rent an apartment for my son. I was trying to help him out," said Turner.

She said on May 19, she and her son looked at a unit at Fox Den Apartments on Wrightsboro Road in Augusta. She eventually signed an application agreement.

"They asked for an application fee of $35. I gave them the $35.. They asked for a security deposit of $99. Which she also provided.

A week later on May 27, Turner said she paid what would be the first months rent of $399 and her son could move in early. But days later he changed his mind. Turner said she has been trying ever since to get her $399 back. "They said they were not going to give it back to me, "said Turner.

She said the only thing she or her son ever signed was an application agreement which stated the application fee is non-refundable and a reservation fee, or security deposit may or may not be refundable. "That is when they decided to give me my $99 back.

12 On Your Side reached out to the corporate office for Fox Den Apartments. In an email statement, it said, "The application agreement states that any money received is nonrefundable if the application is approved." Turner admitted that her son was approved for the apartment. Meanwhile, she said what has happened to her is wrong.

"I just feel like it wasn't right. No one should be able to take somebody's money like that, and not give it back to them," said Turner.

We looked at the application agreement and although it does not specifically state rental deposits are non-refundable, it does state all reservation fees can be kept if an approved applicant changes his or her mind.